I finally figured out why some folks were experiencing problems trying to purchase gift baskets through our online store. I ran a test today using Internet Explorer (all versions) instead of my preferred browser, Firefox. I was able to recreate the errors/problems that some of you have let me know about (which I greatly appreciate, because if I don't hear the complaints I don't know there are problems). For the record, I have never been able to recreate these same problems with Firefox. For those of you that are loyal to Internet Explorer and have not yet tried Firefox - do yourself a favor and head over to www.mozilla.com and download the newest version of Firefox today.
Okay, back to the problems some of you have experienced while using Internet Explorer -
- After adding an item or items to your shopping cart you click on the 'View Cart' or 'Shopping Cart' link to see what is in your cart or make changes. After clicking one of those links you are presented with a blank page.
- During the checkout phase (when you are entering billing and shipping information) you click the 'Submit Order' button and instead of a confirmation page you are presented with a blank page.
- Just so you know, even though you receive a blank page instead of the confirmation page you order STILL goes through and is processed. You will still receive a confirmation email even though you do not receive the confirmation page after clicking the 'Submit Order' button.
I am currently working on a solution to why this happens only with Internet Explorer. Hopefully it will be taken care of within the next 24 hours. Until then, I strongly urge you to download the Firefox browser and take it for a spin. I rarely have problems with web pages (not anywhere near the trouble I have with Internet Explorer).
I'll keep you posted on the progress of fixing these Internet Explorer Only issues at our website.